FAQs

How much does shipping cost?

Shipping costs vary depending on the destination and store policies, such as the number of items purchased. To get an accurate shipping estimate, add products to your cart, proceed to checkout, and enter your shipping address. The exact shipping cost will be displayed before you finalize your purchase.

Where do you deliver?

We offer worldwide shipping.

Can I have my order delivered to multiple addresses?

No, we do not support multiple shipping addresses for a single order. If you need items shipped to different locations, please place separate orders for each address.

How can I track my package?

Tracking information is available in your order confirmation or shipping confirmation email. If your order contains multiple items, they may have separate tracking numbers and delivery dates.

What should I do if my tracking number isn't working?

Tracking numbers may take 3-5 business days to become active in the carrier’s system. Depending on your selected shipping option, tracking details may not be immediately available. If your order has not arrived within 30 business days (within E.U.) , please contact our customer support team for assistance.

What should I do if my package is missing?

Most orders arrive on time, but occasionally, tracking may indicate "delivered" even if you haven't received your package. If this happens:

1. Check around your delivery area, including your mailbox and usual drop-off locations.
2. Review your order confirmation for tracking details.
3. Click the tracking link in your order confirmation to identify the local carrier handling your package.
4. Contact the local carrier for additional details.
5. If the package is still missing, reach out to our customer service team for further assistance.

Is express shipping available?

Currently, we only offer standard shipping for our products.

Can I edit or cancel my order after placing it?

We begin processing orders as soon as they are placed to ensure timely delivery. As a result, modifications are limited once an order is in process. If you need to make changes, please contact us via our Contact Form within 6 hours of placing your order, and we will do our best to accommodate your request.

Is there a cancellation fee?

If your order qualifies for cancellation, there is no cancellation fee.

Can I apply a promo code after completing my purchase?

No, discount codes cannot be added to an order once it has been placed. If you need to cancel or modify your order, please contact customer service.

How do I apply a promo code at checkout?

If you have a valid promo code, simply add your desired items to your cart, proceed to checkout, and enter the code in the designated field before completing your purchase.

Can I use multiple promo codes on one order?

Unless otherwise specified, only one promo code can be applied per order.

Can I place an order over the phone?

We currently do not offer phone orders or assisted purchases. Please place your order directly through our website.

Can I return my order?

If you experience any issues with your order, please contact us via our Contact Form within 14 days of delivery to report your concern. If eligible, our customer service team will assist with a replacement or refund.

Please note that returns are not required under any circumstances. If you return an item without prior authorization, we will not be responsible for any loss or additional costs incurred.

Can I exchange my item?

We do not offer direct exchanges. However, if you have concerns about your purchase, please contact customer service within 14 days of delivery, and we will assist in providing a replacement or refund if necessary.

How long do refunds and replacements take?

Once your refund or replacement request is approved, we will process it within 7 business days.

• Replacements: A tracking number for your replacement item(s) will be provided within 7-10 business days after confirmation.
• Refunds: Your refund should be credited within 3-5 business days after processing. However, the exact timing depends on your payment provider.

What should I do if I notice an unknown charge?

If you see an unfamiliar charge, please follow these steps:

1. Check your order confirmation for payment details.
2. Ask family or friends if they placed an order using your information.
3. Contact your bank for more details.
4. If the charge remains unexplained, reach out to our customer service team for further assistance.

Why was my payment declined?

For security and privacy reasons, banks do not share details about declined transactions. If your payment was unsuccessful, please:

1. Contact your bank for more information.
2. Try an alternative payment method.
3. If the issue persists, reach out to our customer support team for further assistance.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal.

When will my card be charged?

Your card will be charged as soon as your order is successfully placed.

What should I do if I suspect fraud or phishing attempts related to my purchase?

We take fraud prevention seriously. If you receive suspicious emails or messages claiming to be from our store, do not click on any links or provide personal information. Instead, contact our customer support team immediately.

How secure is my personal information?

We adhere to the highest security standards to protect your personal data. Our checkout process uses SSL encryption to ensure secure transactions. Your credit card information is encrypted and processed directly by our payment provider and is never stored on our servers.